Privacy Policy
At Back2U we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information.
1. Information We Collect
We may collect the following personal information:
- Name, contact details (phone, email, address)
- Gender
- Profile Photo
-
Practitioner's Documents
2. How We Use Your Information
Your information is used to:
- Provide Chiropractic, Physiotherapy, or Osteopathic services
- Maintain accurate medical records
- Communicate with you regarding appointments and treatment
- Process payments and manage billing
- Comply with legal and regulatory obligations
3. Data Security
We implement strict data protection measures to safeguard your information from unauthorised access, loss, or misuse. Access is restricted to authorised personnel only.
4. Disclosure of Information
We do not sell or share your personal information with third parties unless:
- You provide explicit consent
- Required by law or regulation
- Necessary for providing care (e.g., referrals, insurance providers)
5. Your Rights
You have the right to:
- Access and request a copy of your personal information
- Correct inaccuracies in your records
- Withdraw consent at any time (subject to legal and treatment limitations)
- File a complaint with the relevant data protection authority
6. Data Deletion
You can delete your account by requesting a 'Delete Account' action using the following steps in the app: Go to Dashboard → Click on My Profile → Click Delete Account. We retain your personal data only for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. If you choose to delete your account, all associated data will be permanently removed from our servers in accordance with our data retention and deletion policies.
7. Contact Us
If you have any questions or concerns about your privacy, please contact us at: